Support
We are a small engineering team, so support is not a call centre or a ticket queue that loops you back to a help article. You email us, and one of the people who wrote the code writes back.
One address for everything — support, questions about how we build, press, and working with us. No account, no portal, no form to fill in.
Or write to support@exceptiontopolicyinc.com from any address. We reply to every email, usually within two business days.
Each product has its own support page, with troubleshooting specific to it. Start there — it will usually get you a faster answer than writing to us.
Mortise
Questions about models, memory requirements, downloads, document import, or web search belong on the Mortise support page. It also covers how to report a bad response from a model, and how to reach us from inside the app itself.
None of this is required — write however you like. It just saves a round trip.
Which of our products you are using, and on what — Mac, iPhone, or iPad.
What you did, what the software did, and what you expected instead.